Table Of Content
Guests are prohibited from bringing water, sodas and othernon-alcoholic beverages that are packaged in glass or plastic bottles. In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given.
How do I know if I'm reserving the correct type of accessible cabin (FAC, FAC-SSA, or AAC)?
Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries. We've made substantial modifications to our ships, to help make them easier tonavigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controlswithin reach of guests who use wheelchairs and audible signals for guests who are blind or have limitedvision.
Online Check-in and Arrival Appointment
Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo ID with a validated birth certificate issued after July 1, 2010. These cards cannot be used to travel by air outside the United States. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign-born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality).
Can children with disabilities participate in youth program activities?
A passport card with the same validity is also acceptable for cruises to Colombia. Please contact our Guest Access team in advance of your cruise to discuss an accommodation. We do not allow professional industrial grade blenders due to the high voltage. However, we can permit (with approval) items such as a NutriBullet and Magic Bullet.
Motor coaches and other forms of transportation may require you to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Where available, we require a minimum of 24-hour notice for accessible transportation to be arranged. Vehicles, ramps and lifts may vary depending upon the port and availability. For safety reasons, staff is not able to lift guests into or out of vehicles. Specific dietary requirements cannot be guaranteed on shore excursions.
What assistance do you provide guests with mobility limitations getting on and off the ship?
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Illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana are not allowed on board. While certain CBD products used for medicinal purposes may be legal in the U.S. based on state and local laws, they are not legal under U.S. federal law and in all the ports we visit and therefore are also considered prohibited items. They will be assessed a $500 charge, per violation, on their Sail & Sign® account.
Shore Excursions
Special diets cannot be accommodated for meals served in Youth Programs. A safety briefing video with open captions is televised in all stateroomsthroughout the cruise. Carnival-created TV content has closed captions.Additionally, when available through our service provider, closed captionsare offered for certain in-stateroom TV programs and movies. Should yourequire closed captioning for our outdoor movies, please contact our GuestServices team once on board.
Travelers areadvised to purchase travel health insurance with defined out-of-countrytreatment and repatriation benefits, even if this coverage might beredundant. Dining rooms menus can be provided in an electronic PDF file, readable via screen-reading software. Our dining team will also be happy to review the menu with you in detail. You can also access information directly on your phone via the Carnival HubApp. Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue.
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You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered. And don't forget your personal toiletries (travel size or standard container size). Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation.
Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise- canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest. We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs. Prior to the ship sailing, the guest must verify that all supplies andequipment are on board the ship and any equipment is fully functional in thestateroom.
Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing. Due to safety considerations, devices can only be stored inside their stateroom. Guests bringing a Segway must store it in their stateroom for use at ports of call only. Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care.
Cruise documents are stamped, 'Priority' and state, 'If you have priority check-in (listed on your documents), please proceed to the Priority lounge'. Due to medical needs, guests may bring pre-packaged, frozen meals and certain beverages (Ensure, etc.). However, we need to know in advance to coordinate boarding of the pre-approved items. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.
On embarkation day, a small quantity of non-alcoholicbeverages (i.e., sparkling water, sodas, energy drinks, juice, and milk),packaged in cans or cartons, may be brought on board and must be in the guest'scarry-on luggage. A small quantity is considered a maximum of 12 sealed,unopened cans/cartons of 12-ounces/354-ml each or less, per person. To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor).
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