Table of Content
Other issues that may surface from time to time but that are mutually resolved in lower levels of the organization will not be regarded as complaints. A not-for-profit mission frees us to focus entirely on the care of our patients and families—no matter their age, diagnosis, or financial circumstances. Grief and Bereavement Support Service Managers help the family members of all ages throughout care to better understand and manage the grieving process. Grief support is available up to 13-months following a patient’s death.
Even if Hospice denies your request for amendment, you have the right to submit a written statement of disagreement with respect to any item or statement in your record you believe is incomplete or incorrect. Hospice may include certain limited information about you in the Hospice directory while you are a patient at Hospice. This information may include your name, location in Hospice, your general condition (e.g., good, fair, etc.), and your religious affiliation.
Purpose Home & Hospice Care
You have the following rights regarding medical information Hospice maintains about you. To notify emergency response employees regarding possible exposure to HIV/AIDS, to the extent necessary to comply with state and federal laws. Terms used, but not defined, in this notice have the meanings set forth in the Federal HIPAA Law. Hospice of Michigan will assist a complainant in reducing an oral complaint to writing, when such oral complaint is not resolved to the satisfaction of the complainant, upon request. Together, we will offer the broadest range of palliative, pediatric and hospice programs, as well as complementary music, pet and massage therapies.
In addition, our hospice physicians are specialists in hospice and palliative care medicine and understand the treatment modalities for advanced diseases in order to achieve comfort and symptom control. In addition, if a workforce member is a crime victim, the member may disclose your medical information to a law enforcement official. Our interdisciplinary medical team of doctors, nurses, home health aides, volunteers, therapists, social worker and spiritual counselor is dedicated in providing the highest level of quality care for our patients facing terminal illness. It is our utmost desire to enhance the physical, mental, spiritual and emotional well being of all our patients during their time with us. With professional RN experience in Geriatric and Hospice Care, the owner of Arbor Home Care is dedicated to providing compassionate care with safety and dignity as a top priority.
About Arbor Hospice & Hospice Care
Hospice may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. Hospice may also release medical information about patients of Hospice to funeral directors as necessary to carry out their duties. If you are involved in a lawsuit or a dispute, Hospice may disclose medical information about you in response to a court or administrative order. Hospice may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute.
When a patient is ready to receive hospice care, we call the patient’s physician to make sure he or she agrees that hospice care is appropriate for this patient. The patient will be asked to sign a consent form confirming that the patient understands that hospice care is palliative, that is, aimed at comfort and pain relief, rather than a cure. The patient and family should feel free to discuss hospice care at any time with their physician, other health care professionals, clergy, or friends.
Care for Patients & Families
Hospice may disclose medical information about you to doctors, nurses, aids, technicians, health care students, or other Hospice personnel who are involved in taking care of you. For example, a doctor treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. In addition, the doctor may need to tell the dietician if you have diabetes so that we can arrange for appropriate meals. Different departments of Hospice also may share medical information about you in order to coordinate the different things you need, such as prescriptions, lab work and X-rays.
For each category of uses or disclosures Hospice will explain what we mean and try to give some examples. Not every specific use or disclosure or type of use/disclosure in a category will be listed. However, all of the ways Hospice is permitted to use and disclose information will fall within one of the categories. Any other uses and disclosures not described in this notice will not be made without your authorization. For purposes of this standard, a complaint will be defined as any dissatisfaction expressed by a patient or family that is presented directly to the Director of Organizational Integrity, either orally or in writing.
This notice will tell you about the ways in which Hospice may use and disclose medical information about you. This notice also describe your rights and certain obligations Hospice has regarding the use and disclosure of medical information. Any health care professional authorized to enter information into your Hospice chart. Arbor Hospice is currently in talks to create comfort suites across the area that would provide similar care to inpatient facilities but in a more decentralized manner. A doctor must provide a hospice referral, but we can help you with that process, as well as evaluate you or your loved one to determine appropriateness for hospice.
Right to be Notified in the Event of a “Breach of Unsecured PHI”. If, in any case, medical information is used or disclosed in violation of the law, we are required to notify you if the use/disclosure is a “Breach of Unsecured Protected Health Information” . In addition, Hospice will notify you as required by law if your health information is unlawfully accessed or disclosed.
Government health benefit programs, such as state Medicaid programs, may also limit the disclosure of beneficiary information for purposes unrelated to the program. A patient or resident is entitled to adequate and appropriate pain and symptom management as a basic and essential element of his or her medical treatment, for conditions related to the terminal illness. A patient or resident is entitled to be informed and receive written information concerning the hospice’s policy on advance directives, including state law and regulation. A patient or resident is entitled to information about the health facility or agency rules and regulations affecting patient or resident care and conduct.
A patient or resident is entitled to be free from mistreatment, neglect, or verbal, mental, sexual, or physical abuse, including injuries of unknown source, and the misappropriation of patient property. In case of a chemical restraint, a physician shall be consulted within 24 hours after the commencement of the chemical restraint. A patient or resident is entitled to be involved in the development of his or her plan of care and to be informed about the scope of services the hospice provides and any specific limitations on those services.
Arbor Hospice can help with talking about difficult issues that arise at the end of life. We can assist with advance care planning and help with funeral arrangements. For more information on the services provided by Hemet Hospice Volunteers, please click here.
If Hospice does agree to comply with other non-required requests, Hospice will comply with your request unless the information is needed to provide you emergency treatment, or other legal exceptions apply. Hospice may disclose medical information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations. Hospice may release medical information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law. Hospice may disclose information when requested by you. This disclosure at your request may require a written authorization by you. Any authorizations that you give can be revoked at any time.
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For example, Hospice may need to give your health plan information about surgery you received at Hospice so your health plan will pay Hospice or reimburse you for the surgery. Hospice may also tell your health plan about a treatment you are going to receive to obtain prior approval, referrals, or to determine whether your plan will cover the treatment. Hospice may also need to use and disclose your medical information in various appeals processes to defend the necessity of services offered in the past, and to pursue collections actions for services which we have rendered to you. Hospice may use medical information about you to provide you with medical treatment, healthcare, or other related services .
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